Draft support replies: how to do it with AI
Last checked 2026-10-15
BeginnerBot with human review 🎧 Customer support
Write empathetic, accurate replies from a ticket and policy.
1. Bot automation level
Bot with human review The bot does the work, but facts, numbers or code should be checked.
2. Before you hand it to the bot
- Gather inputs: the text, file or details the bot needs.
- Access: make sure you can use the chosen bot/plan (see limits below).
- Context: tell the bot audience, purpose, constraints and examples of good output.
- Privacy check: remove personal, confidential or regulated data unless your plan/workspace is approved for it.
- Success criteria: write down what 'done' looks like (length, format, tests passing, fields filled).
3. Copy-paste prompts
Main prompt
Draft a reply to this refund request using our policy: …
Beginner-friendly
Draft a reply to this refund request using our policy: … I'm new to this: explain each step in plain words and ask me for anything you need before starting.
Check-your-work
Draft a reply to this refund request using our policy: … When you finish, list any assumptions you made, anything you're unsure about, and what I should double-check before using the result.
Free tiers that can handle this (verified): ChatGPT (incl. Work & Codex), Claude (incl. Claude Code), Google Gemini, Mistral Le Chat. Others: check plan.
4. Step-by-step
- Open any bot from the list below.
- Paste the prompt below, filling in your details.
- Read the answer; ask for changes (shorter, different tone, more examples).
- Check it against your success criteria and fix anything off.
- Copy the result into where it's needed.
5. Which bots and plans can do it
| Tool | What's different here | Plan limits | Source |
|---|---|---|---|
| ChatGPT (incl. Work & Codex) | — | Free tier has limited deep research, Codex and Work; scheduled tasks need Go or higher (per chatgpt.com/pricing). | help.openai.com/en/articles/20001275-chatgpt-work-and-codex |
| Claude (incl. Claude Code) | — | Claude Code and Research need Pro or higher; computer use is Pro/Max only (research preview). | code.claude.com/docs/en/desktop |
| Google Gemini | — | Free tier includes Deep Research, Canvas, Gems; video generation needs AI Plus or higher. | gemini.google/overview/deep-research/ |
| Microsoft Copilot | — | Copilot in Word/Excel/PowerPoint/Outlook needs an eligible Microsoft 365 plan. | www.microsoft.com/en-us/microsoft-copilot/for-individuals/features |
| Mistral Le Chat | — | Free tier has limited messages, searches and coding sessions; Pro raises limits. | mistral.ai/pricing |
Free or paid?
- ChatGPT (incl. Work & Codex): Free plan: yes. unlimited text chats; limited uploads, images, voice, deep research and Codex. Paid: price not verified, so check the official site. Its free tier can handle this task.
- Claude (incl. Claude Code): Free plan: yes. chat, web search, files & code execution, Artifacts, connectors. Claude Code and Research need Pro. Paid: the lowest price we could verify on the official pricing page is $20/month (other plans may exist). Its free tier can handle this task.
- Google Gemini: Free plan: yes. Flash-Lite model, image generation, Deep Research, Live, Canvas, Gems. Video needs AI Plus or higher. Paid: the lowest price we could verify on the official pricing page is $99.99/month (other plans may exist). Its free tier can handle this task.
- Microsoft Copilot: Free: not verified, so check the official site. Paid: the lowest price we could verify on the official pricing page is $23.5/month (other plans may exist). For this task, check the plan.
- Mistral Le Chat: Free plan: yes. limited messages, searches, coding sessions and basic images. Paid: the lowest price we could verify on the official pricing page is $14.99/month (other plans may exist). Its free tier can handle this task.
6. Risks and what to double-check
- Check policy accuracy and tone; never let an agent promise refunds it can't grant.
- AI can hallucinate facts — verify anything that matters.
- Don't share secrets or other people's personal data.